Helpdesk Engineer (6 months renewable contract)

Fujitsu Asia Pte Ltd - Nexus @ one north 1 Fusionopolis Link Singapore

Responsibilities
  • First point of contact for customer seeking technical assistance via email or phone call
  • Log customer issue in the incident tracking system
  • Perform remote troubleshooting through diagnostic and questioning techniques
  • Recommend the best solution based on the issue and details provided by customers
  • Escalate issue to next level of support personnel for resolution
  • Follow-up and update customer on latest status
  • Suggest improvement on operational procedures and updating on FAQs
  • Assist in performing root cause analysis
  • Assist in monitoring of various systems and infra-related services
  • May be required to be on customer site to perform the above support functions.
  • May be required to work in shifts and non-office hours, including weekends and holidays
 
 
Qualifications
  • At least 1 year similar experience as a IT helpdesk support staff
  • Excellent communication skills and proficiency in English
  • Good customer service skills
  • Good problem solving skills
  • Diploma in IT with 2-3 year working experience in IT position or Bachelor Degree in IT with 1 year experience
  • Preferably possess knowledge in infrastructure related technology, such as Windows OS, Linux, networking, firewall, etc.
 


Post Date 07 December 2017
End Date 06 January 2018

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Company Profile

Fujitsu Asia Pte Ltd

Fujitsu Asia Pte Ltd

Singapore - West - Others

Fujitsu is a leading provider of end-to-end ICT-based business solutions for the global marketplace.  As one of the largest IT services providers with approximately 170,000 employees supporting more than 10 million customers spanning across 70 countries, Fujitsu delivers transformational results utilizing technology to drive value for businesses.   From professional technology expertise, strategic consulting services to intelligent application services and innovative infrastructure solutions and services,  Fujitsu prides itself on driving returns on investment. 
 
The Fujitsu office in Singapore was established in 1973 and we now invite talents to apply to our organization to join in our constant pursuit of Human-Centric innovation on how ICT is transforming business and society.

Why join with us?

Want to be part of one of the world’s largest and Japan’s No. 1 ICT service provider?

Fujitsu Asia attracts and retains the best people by providing an exciting working environment, excellent conditions and a dynamic culture. With over 2,500 people in ASEAN the company offers great career prospects both locally and through the global Fujitsu organisation of over 170,000 people.
 
Shaping tomorrow with you.