Customer Service Representative (Order Fulfilment, Healthcare, Medical)

RECRUIT EXPRESS PTE LTD - 391A Orchard Road #12-08 Ngee Ann City Tower A S(238873)

MAIN PURPOSE:
Support Supply Chain operations to ensure that respective markets within ASEAN have adequate finished product supply to meet business growth objectives for the business units assigned.

KEY ACCOUNTABILITIES:
• Executes Order Fulfilment for the local market and ensure that customers (internal & external) are serviced promptly & accurately.  
• Customer orders are to be processed within the day & invoiced within 48 hrs.
• Stock movement to be updated into the system on the same day information was received.
• Attend to incoming calls promptly and ensure that SCM voice mails are to retrieved daily & actions to be followed up according to duty rooster.
• Ensure customers receive products accurately & in a timely manner. Resolve daily delivery issues with Logistic Coordinator.
• Resolve customer complaints & issues effectively by being the focal person in driving for solutions. Ensure a timely reply to customers on their complaints.
• Optimize/minimize local working inventory in warehouse and hospitals’ consignment by working with Sales Coordinator to arrive at agreed upon inventory levels & thereafter topping up further consignment not exceeding set limits. (Par Management)
• Collaborate with the Local/Regional Planning Team and Sales Team to drive down overall obsolete and excess inventories.
• Work closely with respective business unit Sales Coordinator to ensure consignment stocks are counted regularly & variances updated & written off within 3 working days.
• Provide reports/ order fulfilment related information on a regular basis or as needed, in a timely manner.
• Ensure system and operation transactions in compliance with local law, regulatory taxation as well as Corporate policies.
• Perform Back up / standby duties as needed
 
Requirements:
 
• Minimum diploma or ‘A’ level qualification.
• Minimum 2 years experience in Order Management, Customer Service or related fields.
• Well-versed in MS Office.
• Experience in using ERP systems will be an added advantage.
• Customer-focused with the ability to develop and build rapport with customers
If you are interested in the position, do kindly drop your most updated resume to [email protected]  (Attn: Order Fulfilment Specialist - Leon)

Thank You.
 
Leon Leong De Cong
R1551708
Recruit Express (Healthcare & Lifesciences Division)
EA License: 99C4599
 


Post Date 04 December 2017
End Date 03 January 2018

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Company Profile

RECRUIT EXPRESS PTE LTD

RECRUIT EXPRESS PTE LTD

Singapore - Central

As a premier leading recruitment consultancy, our success has been a result of our focus in facilitating the success of our Clients in business whilst enhancing the career opportunities for our Candidates.
 
With our swift expansion across the region, we now have offices in Singapore, Taiwan, Kuala Lumpur and Hong Kong as well as a partner network in Shanghai and Japan. We serve with distinction and provide comprehensive staffing needs.
 
As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services.