Customer Care Specialist

ComfortDelGro Engineering Pte Ltd -

Responsibilities:
  • Attend to all requests from customers for modification, repair and maintenance jobs
  • Make professional and appropriate repair recommendations to customers on necessary or additional jobs 
  • Administer all documentation pertaining to costing, claims and vehicle history files
  • Assist customers in checking-in their vehicles
  • Promote customers’ relation and ensure customers’ satisfaction on all jobs or enquiries
  • Prepare Repair Quotation / Estimates
  • Request Spare Part costing from SCM
  • Attend to phone calls enquiries from customers Attend to walk customers
  • Perform administrative duties including cash collection (if necessary)
  • Prepare sales and order closing reports
  • Any other duty assigned by supervisor from time-to-time.
 
Requirements:
  • GCE ‘O’ Level and / or NITEC in Automotive Technology
  • 3 years experience in motorsports or automobile repairs
  • Able to handle customers and preferably with the service & hospitality industry
  • Some experience in troubleshooting basic faults and problems of vehicles
  • Good communication skills and have the ability to relate to customers effectively
  • Experience in Microsoft Office and preferably with SAP
  • Possess a valid Class 3 and / or 4 Driving Licence


Post Date 08 December 2017
End Date 22 December 2017

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Company Profile

ComfortDelGro Engineering Pte Ltd

ComfortDelGro Engineering Pte Ltd

Singapore - Across Singapore - Braddell / Ubi

ComfortDelGro Engineering, a wholly-owned subsidiary of ComfortDelGro Corporation, is well-established as a trusted brand in the automotive industry. As Singapore's premier automotive solutions provider, we pride ourselves on our professional standards, quality services and honest pricing.
 

Why join with us?

We are the market leader in the automotive industry. An established company with approximately 900 staff strength, 8 workshop locations and 16 diesel kiosks islandwide.